Technical Help

How do i log in as wholesale customer?
To log in as a wholesale customer, first you must register with us in-store. Click here to see our registration process.

If you are already an Ades wholesale customer and do not have the code provided to you at the time your account was created, please contact the sale department 0208 853 1000* for your code. Alternately, click here to email the technical department for your code.

If you already have your code, click here to submit the code. Once submitted and the code is correct, it will take you to the online registration page, where you can set up your online account, which you can use when placing your order.

I am having problems signing in to my account.
First, check that you've entered the correct email address and password. If you've forgotten your password then please click on the 'Forgot your password' link If you've changed your email address recently, then you may need to update your account details. To do this, sign in on our website using your old email address and password, then click on the 'My Account' link at the top of the page.
When I tried to sign in to the website, I got returned to the same page.
When this happens, you'll need to verify that your browser is accepting cookies. To check this in Internet Explorer (on Windows), select the tools option from your web browser. Then, select 'Internet options', go to the privacy button, and set it to 'medium'. If you have any queries on how to check this please contact us on 0208 853 1000* and select Option 403 to speak to our Technical Department.
I am having problems connecting to the website.
Try connecting to another website. If you can connect to other websites but not Adesfoods.com, please check that you're typing in the correct address: https://adesfoods.co.uk/ Please also make sure you aren't clicking on an out-of-date bookmark or favourite. If you still can't connect, then call your Internet Service Provider for assistance.
I am having problems adding and removing items from my basket.
Delete your temporary internet files and your cache. For more information on how to do this, have a look in the help section of your web browser or in the settings on your mobile if you're using the app (coming soon).
Errors appear when I tried to confirm my order at the checkout.
If you can't check out, you may see one of the following error messages.

Sorry, the card number you have entered is invalid. If you see this message, make sure you're using a valid card type and entering the card number correctly, without spaces. Remember, Ades doesn't accept American Express.
The security code entered is invalid.
We ask for the security number from your payment card to prevent your account from being used fraudulently. On most cards, the security code is the last 3 digits printed on the signature strip.
The expiry date entered is invalid.
If your card expires at the end of the current month it may not verify on the site. This is because it may expire before we take payment and we won't be able to verify your new card, as it won't be activated until your current card expires
The issue number you supplied is invalid.
We only need issue numbers for Maestro cards. If your card is Visa or Mastercard please don't enter an issue number - just leave the box blank.
There has been a problem confirming your order
Please try and process your order again. If this doesn't work, please refer to your browser (e.g. Google Chrome, Safari) support to delete your browsing history and clear any temporary internet files and cookies, in case these are causing the issue.
Your card has not been authorised
There has been a problem authorising your card. We would advise you to contact your issuing bank to resolve this. If your card issuer can't help, please refer to your browser (e.g. Google Chrome, Safari) support. Delete your browsing history and clear any temporary internet files and cookies, in case these are causing the issue.
From time to time we experience temporary problems with the website.
We're not perfect. But when there's an issue, we're working hard to fix it fast, so come back very soon.

I am having problems with the speed of the website.
A number of factors can affect your browsing experience. If you're dissatisfied with the website speed, we recommend taking one or more of these steps:
Update to the latest version of your web browser.
If you're still not happy with the speed, try a newer browser such as Mozilla Firefox or Google Chrome.
Perform an online bandwidth test. This will check the speed of your broadband package and will find out if you're just having intermittent problems or if you're not getting maximum speed from your Internet Service Provider.
Visit our shopping faster page to get more information on doing a speedy shop.
Alternatively, contact us on 0208 8353 1000* and select option 403 to speak to our technical department for further assistance.
Technical requirements.
To get the best shopping experience on Adesfoods.com, we strongly recommend using the latest editions of any of the following major browsers:
Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, and Apple Safari.
You will also need your browser to be enabled to use both JavaScript and cookies. All our web pages are designed with a 1024x768 screen resolution in mind.
Alternatively, if you have a mobile device you can shop with our Grocery app (coming soon).
Contact us.
Click here to contact us for more information.

Delivery and Returns

Deliveries, Returns, refunds & replacement policy

This policy applies to everything you buy from Ades foods online, and if your items have been sold by one of our retail outlets, you may also be offered additional rights.
We take great pride in ensuring that our products get to you in perfect condition. If you are not completely satisfied, we are happy to replace or issue a full refund on most products, as long as it is within the relevant cancellation period.
For all non-edible grocery products you have 28 days to change your mind. Products must be returned in their original packaging and in their original condition. Please note that proof of purchase is required.

Product Recall: Keep up to date with the safety issues and product defects of items sold at Ades. Click here for more details.

Products Not Refundable Unless Faulty
The following products are not refundable unless faulty:

Frozen, smoked or perishable goods
Baby food
Magazine where the seal has been broken
Top-ups and scratch cards are not refundable under any circumstances

Changed your mind?

We'd like you to be happy with everything you purchase from Ades. Should you change your mind about your purchase, please return the product in their original packaging and in their original condition with your proof of purchase, within 28 days from the day you receive the goods (the cancellation period) and we'll happily offer a refund. Note that we do not accept change of mind returns on certain products due to health and hygiene reasons: Frozen smoked or perishable goods and baby food once they've left the store.

Is your item faulty or damaged?

We do our best to make sure everything work perfectly, but if it doesn't, our customer services team are happy to help. You can reach them on 020 88531000.

Receiving your refund

By credit or debit card: Your money will go back onto the same card. Allow 3 - 5 working days for the refund to reflect in your account.
By cash: Your money will be refunded in cash
By online credit: Your refund will be credited into your online account for you to use on your next shopping or share with a friend.

Shipping & Delivery

General Delivery Notice

Deliveries will be brought to the front door or house or to the communal entrances of block of flats/apartments. Delivery drivers are unable to bring orders inside the house or into a block of flats. Please respond promptly to collect your order once delivered.

We do delivery to the whole of UK residential addresses. We also offer "Click & Collect" for FREE to all customers from our Thamesmead branch. For all wholesale customers, we only offer Click & Collect service online. Kindly contact our customer service care on: 0208 853 1000 or email us at websupport@adesfoods.com for further enquiries, to know if we can deliver to your area.

What is your Cookie Policy?

Do you Deliver to multiple site?

What are your delivery hours?

What type of card do you accept (Payment)?

Our privacy and security policy

Are the prices on the website and mobile app (coming soon) the same as in-store prices?

How is my order confirmed?

Technical Help

Please select your preferred option

Delivery and Returns

Deliveries, Returns, refunds & replacement policy

Changed your mind?

Is your item faulty or damaged?

Receiving your refund

Shipping & Delivery

Social media

Information

Why buy from us

My account

Adesfoods App